When you stay in a hotel and the service isn’t up to par, you expect to be able to talk to someone about it. Unfortunately, this is not always the case. Staff will occasionally claim that there is nothing they can do to prevent refunding your money or giving you a room in another part of the hotel. This means you can’t stay where you are, but you also don’t have much room to go. If this has happened to you, you are not alone, but this doesn’t mean that you have no options. Learn what to do if the hotel refuses to refund your money and avoid being stuck with an exorbitant hotel bill you didn’t intend to pay!
If you are refused the refund of your money, you may be able to sue for that cost. The Federal Trade Commission Fair Credit Billing Act (FTC) offers some protection for consumers who have been denied refunds for services that they have not used or never agreed to purchase. If the hotel violated the FTC Act, you have the right to sue them. The first step is to figure out if you have a case. If the hotel refuses to refund your money because you cancelled too late, you may be out of luck. If the hotel, on the other hand, refuses to return your money for any other reason, they may be held liable for your losses. Hotels can be held accountable for not refunding customers’ money in three ways: breach of contract, quantum meruit, and conversion. To win one of these cases, you must show that the hotel owes you money or property as a result of an agreement or commitment.
The initial step should be to acquire all of your documents. The initial confirmation email, any emails you exchanged with the hotel, the phone conversation tape (if available), and any printed communication from the hotel are all included. Once you’ve collected everything, prepare a letter requesting a full refund due to what happened during your stay. Demand letters are a formal way of requesting something from someone or a company who owes you money. The letter is frequently written and will include the amount owing, the reason for the debt, the amount of time they have to pay, and what will happen if they do not comply.
If the demand letter doesn’t resolve your situation, you may want to consider hiring an attorney. When someone owes you money, you have several legal options. Before taking any action, you should counsel with an attorney who is competent in this area. It is recommended that you should not sign any agreement that offers less than what you believe you are owed. Finally, most businesses only provide refunds under specified circumstances, so it’s critical to read the terms of service before making a purchase.